Cancellation Policy

1. Right of cancellation

You have the right to cancel this contract within five days without giving any reason.

2. Cancellation period

The cancellation period is five days from the day on which you, or a third party designated by you, who is not the carrier, have taken possession of the goods.

3. Address

To exercise your right of cancellation, you must inform us (Soapandmore by HA, Geissbergweg 17B, 4900 Langenthal, kontakt@soap-and-more.ch) of your decision to cancel this contract by means of a clear declaration (e.g., a letter sent by post or e-mail). You can use the attached model cancellation form, but it is not mandatory.

4. Compliance with the period

To comply with the cancellation period, it is sufficient that you send the notice of the exercise of the right of cancellation before the cancellation period expires.

5. Consequences of cancellation

If you cancel this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

6. Right of retention

We may refuse repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.

7. Return of goods

You must send back or hand over the goods to us immediately and in any case no later than ten days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of ten days has expired.

8. Return costs

You bear the direct costs of returning the goods.

9. Compensation for contracts regarding delivery of goods

You only have to pay for a possible loss of value of the goods if this loss of value is due to handling that is not necessary for checking the nature, properties, and functionality of the goods.

Cancellation form

If you want to cancel the contract, please fill out this form and send it back.

To Soapandmore by HA, Geissbergweg 17B, 4900 Langenthal, kontakt@soap-and-more.ch:

I/we hereby cancel the contract concluded by me/us (1) for the purchase of the following goods (1)/the provision of the following service (1), Ordered on (1)/received on (1), Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only for notice on paper), Date (1) Delete as applicable.