Terms and Conditions
1. Subject and application
These general terms and conditions (hereinafter "GTC") of Premium HA GmbH (hereinafter "SoapAndMore") apply to all services and products (hereinafter "Products") of the SoapAndMore online shop.
Insofar as customers order products based on the online shop, these GTC exclusively apply. A customer at SoapAndMore is defined as any natural or legal person who maintains business relationships with SoapAndMore.
2. Scope of the GTC
The GTC apply to all products or services that SoapAndMore offers in the online shop. Sales and delivery take place only according to these GTC. Conflicting conditions or conditions deviating from these GTC provided by the customer are not recognized, unless SoapAndMore has expressly and in writing agreed to their validity.
3. Services of SoapAndMore
SoapAndMore always strives to be innovative and up-to-date. We perform our services professionally and carefully in accordance with these GTC and the remaining contractual provisions. SoapAndMore strives to continuously offer its customers the highest quality products and promotions.
4. Price information
Prices apply to unpacked goods excluding shipping costs. The currency is the Swiss Franc (CHF), and invoicing is also in Swiss Francs (CHF). All prices from SoapAndMore include VAT unless otherwise noted. Subject to any price changes at any time.
5. No guarantee for product information and availability and warranty information
SoapAndMore always strives to inform and clarify customers about the offered products and services as best as possible. This information is partly obtained directly from manufacturers or suppliers and is compiled by SoapAndMore for customers in a clear and customer-friendly manner. Any information about products, services, recommendations, warranty terms, and warranty duration published by SoapAndMore is therefore provided without guarantee and is not to be understood as a warranty. In particular, no liability can be assumed for the accuracy, completeness, and timeliness of the information.
SoapAndMore places great value on maintaining availability information carefully and displaying it as correctly and accurately as possible. Many of the offered products are obtained from manufacturers outside Switzerland. Due to production or supply bottlenecks, delivery delays may occur. All delivery time specifications are therefore non-binding and without guarantee and can change at any time and without notice. Delivery may also be rendered entirely impossible if a product can no longer be manufactured or delivered.
6. When does the contract conclude?
The products, services, and prices published on www.soap-and-more.ch are considered an offer. However, this offer is always subject to the condition (dissolving) of impossibility of delivery or incorrect pricing (from the manufacturers' side or SoapAndMore). This means that non-delivery may occur due to items no longer being available. Sold-out items are declared as such.
The contract is concluded as soon as the customer places their order via the online shop, in the shop, by phone, or by e-mail. The arrival of the order for an online order is indicated to the customer by means of an automatically generated order confirmation via e-mail. The receipt of the automatically generated order confirmation contains no assurance that the product is actually available or can be delivered. It merely indicates to the customer that the order placed has arrived at SoapAndMore and thus the contract has been concluded, which is under the dissolving condition of non-delivery.
If one of the above-mentioned (dissolving) conditions occurs, the contract is dissolved immediately and without the participation of the parties. We inform our customers immediately about such a dissolution. If the delivery of the product has already taken place, ownership automatically falls back to SoapAndMore and the customer is obliged to return the item (with the price paid refunded by SoapAndMore). If delivery of the product has not yet taken place, the customer is neither obliged to pay the purchase price nor to accept the goods. As a result of such a contract dissolution, SoapAndMore is not obliged to make a replacement delivery.
7. What payment terms do we offer?
The customer undertakes to pay using the payment options provided by SoapAndMore in the online shop. Currently, payment is only possible with the supported debit and credit cards visible in the checkout basket.
After the purchase, a receipt is sent to the customer by e-mail, and the order is assembled at SoapAndMore and prepared for dispatch.
If an order is placed by phone, in writing by e-mail, or via direct messages on Facebook and Instagram, payments are to be settled by invoice or TWINT. An invoice with all required information is delivered with the goods.
Products delivered remain the property of SoapAndMore until full payment of the purchase price. The customer grants SoapAndMore the right to enter a possible retention of title in the retention of title register (Art. 715 ZGB).
8. What happens in the event of default in payment?
If the customer fails to meet their payment obligations in whole or in part, all outstanding amounts due shall become immediately due. SoapAndMore reserves the right to suspend all deliveries. Furthermore, SoapAndMore reserves the right of withdrawal regarding the affected orders. This contract dissolution takes effect automatically and without notice eight days after SoapAndMore has sent an unsuccessful payment reminder to the customer.
SoapAndMore can charge a late fee of CHF 25.00 starting from the 2nd reminder and the associated manual efforts. Furthermore, SoapAndMore reserves the right to forward collection processes to a collection agency determined by SoapAndMore. Upon transfer to a collection agency, further costs may be incurred by the customer. These costs amount to a minimum of an additional CHF 50.00.
SoapAndMore can remove the "invoice" payment option at any time for customers where a default in payment or other circumstances become known that reduce creditworthiness. In this case, such customers can only make orders using the credit card or prepayment payment option.
9. Cancellation and contract dissolution
Customer orders at SoapAndMore are binding according to section 6 of the GTC. The customer is thereafter obliged to accept the ordered products. Subsequent changes and cancellations are possible in certain cases but are at the discretion of SoapAndMore and may be associated with handling costs. In the event of cancellation due to non-delivery, SoapAndMore refunds amounts already paid by the customer in advance.
10. Exchange and return
Every order at SoapAndMore is binding. Exchange and return of delivered products are fundamentally not possible. Exempt are products deviating from the order, and defective, incomplete, or goods delivered in poor condition can be returned. In this case, SoapAndMore will strive for an equivalent replacement. If this is not possible, the already paid money will be refunded.
Exchange and return of goods must be notified to SoapAndMore by e-mail within 5 working days of receipt of the goods. After this period, the goods are considered approved. The right of return applies only to unopened original packaging. The right of return begins upon receipt of the goods by the customer. If the goods are returned in due time, the amount will be credited or refunded. Returns can be sent back via post. All costs and risks for the return shipment shall be borne by the customer.
Products must be sent back with all accessories and packaged. A detailed description of the error or defect and a copy of the invoice must be included with the return.
11. Deliveries of SoapAndMore
Subject to any price changes at any time. The delivery time within Switzerland amounts to 1 to 3 days. The shipping cost share per order is CHF 7 with B-Post.
For a more precise list, see the separate subtitle / shop page Delivery terms.
12. Verification of goods by the customer
Delivered or picked up products in our shop must be immediately checked for correctness, completeness, and integrity. If errors or damages (visible or non-visible) appear, these must be communicated to SoapAndMore immediately after discovery, but at the latest within 5 calendar days after receipt of the shipment or taking over the products. For the further handling of the damage, the shipment must be kept in the delivery condition and the product must not be used.
13. Redeeming discount coupons
SoapAndMore can issue so-called discount coupons. These coupons can require a minimum order value. This is visible on the discount coupon itself. Discount coupons cannot be combined. This means that only one coupon can be redeemed per purchase. Discount coupons can be redeemed both online in the shop and in the store (showroom). However, specially marked coupons can only be redeemed in the online shop.
14. Warranty and liability
SoapAndMore solely warrants that the ordered products do not show any defects regarding materials and/or workmanship at the time of delivery to the customer. Any defects must be communicated to SoapAndMore in writing with a detailed description of the defects and by sending along the complete, defective product and the proof of purchase.
SoapAndMore assumes no liability for errors in illustrations, prices, texts, or because of delayed or failed delivery. With the handover of the goods to the carrier, SoapAndMore has fulfilled all obligations following from the customer's order and benefit and risk regarding the goods pass to the customer.
15. Privacy
We appreciate your interest in our products.
For SoapAndMore, maintaining your privacy is an absolute priority. It is our constant endeavor to be able to guarantee you the highest level of confidentiality and security.
For more precise explanations, see the separate subtitle / system page Privacy.
16. Use of your personal data
SoapAndMore uses the personal information provided by you only within the framework of the customer relationship between you and SoapAndMore. Data protection is very important to us. Personal customer data will be treated confidentially in accordance with Swiss data protection legislation. We collect, store, and process your data insofar as they are required for the entire processing of your purchase, including possible later warranties, for our services, technical administration, as well as our own marketing purposes.
For more precise explanations, see the separate subtitle / system page Privacy.
17. Contact for data protection
For questions regarding the collection, processing, or use of your personal data, for information, correction, blocking, or deletion of data as well as revocation of granted consents, please contact kontakt@soap-and-more.ch.
18. Applicable law and place of jurisdiction
The contractual relationship including these GTCs is subject exclusively to Swiss law. The place of jurisdiction is Langenthal, Canton Bern, CH - Switzerland. Whereby SoapAndMore is entitled to also sue the customer at their general place of jurisdiction.